It’s Business and Tech week over at #WinterABC2021 and although I have fallen off my writing track, I have been following other writers’ work during the challenge and I am thoroughly enjoying it.
I work in the business world and over the past two to three years, business has really gone digital, no more physical presence, I email you my work, you get it done, send it on a boda boda and I pay via Mobile Money. Done! It works for both me and the end user especially during this pandemic.
The downside of this has been in the way people can sometimes be uncultured, rude and mean. I think there are some things we wouldn’t say to a person while staring at them dead in the eye, but we do it all the time behind our phones.
The truth is that we are all imperfect and so are our small businesses. There are real people with real feelings behind these services you enjoy. So before you tweet how horrible a product or service is, remember that there are people behind these businesses who are willing to learn as they go.
For most of the small businesses, no one really has experience. We are all learning as we go. Putting our best foot forward every single day. The appreciation from a satisfied customer keeps building on our faith, the silent criticism helps us do better and improve on the services and products we offer.
All I am really saying is that we should do better. Be kinder especially when giving criticism. It helps to do that after the heat of delay and disappointment (which are bound to happen sometimes), inbox the service provider and be honest whilst giving your feedback. Do speak the truth in love, season the criticism with pinches of Aromat because that issshh goes straight to the heart.
Be kinder when talking to people online, man people be going through things we have no idea about, carrying loads we ourselves may not be able to carry if our lives were switched. So look beyond their social media life and know that these are REAL people with emotions, dreams and struggles.
Let your words [criticism and feedback], uplift, make better and bring joy to the receiver and not the other way round. It would be very sad if someone gave up on pursuing their dream because of your said feedback!
Also be kind to the waiters and waitresses, that job isn’t as easy as we see it. Again, they are people just like you and I (I wonder why we keep forgetting that). Give a little extra grace to the newbie cashier at the supermarket. They’ll get a hang of it, for now though, they are learning and they need your kindness more than ever.